0203 5513 886
UK Wide: 0203 5513 886
If you have a concern or would like to raise an issue with us regarding our services, please complete the form below to raise a formal complaint.
Complaints must be submitted in writing, we are unable to resolve complaints over the phone.
You can send us a complaint via the feedback form on the
right-hand side of this page. This will generate a high-priority ticket with our head office.
Your complaint will be acknowledged within 2 working days by receipt of email. We may contact you for additional information, if necessary.
An internal investigation will be initiated to look into your complaint.
This process may take up to 14 working days to complete.
We will email you with the outcome of our investigation and advise you of any remedial action taken, if applicable.
Please enter a detailed description of your feedback
Thank you for your message!
Our training support team aim to respond to your enquiry within 12 working hours. Our working hours are Mon-Fri, 9am to 5:30pm.