Welcome to the FAQ section for
The Health and Safety Group website!

 These pages are here to help with any query or question you have on open classroom or e-learning courses.
(In-house course queries should be directed to your HSG account manager).

To ensure that we direct you to the right pages you will need to select one of the following options first. You need to choose the one that best relates to your circumstances

(Once you do this, all the right information will be available at your fingertips)

By this we mean have you paid and arranged for this course yourself? As an independent delegate (student) you will have different rights and privileges to those booked by an agency or employer.

Did your employer / agency arrange your booking for you, even if you paid them? As an ‘agency delegate’ (student) you will have different rights and privileges to those who booked independently

Independant Delegate FAQ Pages

This section is for independent delegates (students) who booked their own place on a classroom or e-learning training course.

Booking My Course Faq Image
  1. What experience do I need to attend a course?
  2. I’ve forgotten my login password, what should I do?
  3. I made a spelling mistake on my booking. Can I change it?
  4. I think I’ve paid for the course twice, what can I do?
Change My Booking
  1. I have booked onto the wrong course and I’d like to change it
  2. I would like to cancel my place on a training course
  3. Am I able to reschedule my course?
  4. Can I change the name of my booking to someone else?
During The Course and After
  1. What do I need to bring to the training?
  2. What happens if I’m late for a course?
  3. How do I obtain my Certificate?
Before Your Course
  1. How can I best prepare to take my e-learning course?
  2. I haven’t received a link for my online training. What can I do?
  3. I’ve forgotten my login password, what should I do?
During Your Course Faq Image
  1. I keep getting an error message when I try to open my e-learning
  2. The module doesn’t open, it keeps loading. What can I do?
  3. Why can’t I go onto the next e-learning module?
After Your Course Faq Image
  1. I’d like to change my e-mail address for my login account - what should I do?
  2. How do I obtain my Certificate?

Agency Delegate FAQ Pages

This section is for ‘agency delegates’ (students) who’s agency or employer booked a place on a classroom or e-learning training course.

Booking My Course
  1. What experience do I need to attend a training course?
  2. Can I change a spelling mistake made on my booking?
  3. I’ve forgotten my password, what should I do?
Change My Booking Faq Image
  1. I think I’ve been booked onto the wrong course.What can I do?
  2. I would like to cancel my place on a training course
  3. Am I able to reschedule my course?
  4. Can I change the name of my booking to someone else?
During The Course And After Faq Image
  1. What do I need to bring to the training?
  2. What happens if I’m late for a course?
  3. How do I obtain my Certificate?
Before Your Course Faq Image
  1. How can I best prepare to take my e-learning course?
  2. I haven’t received a link for my online training. What can I do?
  3. I’ve forgotten my login password, what should I do?
During Your Course Faq Image
  1. I keep getting an error message when I try to open my e-learning
  2. The module doesn’t open, it keeps loading. What can I do?
  3. Why can’t I go onto the next e-learning module?
After Your Course Faq Image
  1. What do I ned to bring to the training?
  2. I’d like to change my e-mail address for my login account - what should I do?
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