HSG Healthcare

0203 5513 886

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HSG Help Centre

FAQ section for The Health and Safety Group

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All FAQ

Most of our courses are refresher training courses, which requires prior experience.

Each course details the requirements needed to attend the course, please read this before booking onto a course.

If you have no prior experience and want to work within healthcare, please have a look at our Care Certificate training course. 

Please use the lost password facility here to set up a new password.

You will receive an automated e-mail with a 1-hr active link to set up a new password. 

If the e-mail hasn’t come through, this is probably for one of two reasons: 

 • The e-mail address, contains a spelling mistake 

 • The automated e-mail went into your spam box 

Please re-use the lost password facility or contact us if the link has timed out. 

Yes, of course you can. Please contact us with your details and the required name correction(s), and we will gladly help you further. 

We advise you to bring a pen and a form of ID. The workbook is provided for you. 

Although there is no dress code, please wear whatever you feel comfortable in. 

If you are attending PMVA practical training, sports clothing and closed shoes (trainers) is advised. 

Refreshments (water, tea, and coffee) will be provided. 

We hope you’ll have a great training day! 

If you have made one booking but payment appears twice, this could be due to a temporary ‘Authorization hold’ by the bank. 

If you have received two transaction IDs, a double booking may have happened for which you will receive a refund. 

If two payments still appear on your bank statement after a few days, please click here to submit your request so we can process a refund.

You can cancel your place with full refund if there are at least 2 working days left prior to your original training date.

Please see our cancelation terms

Please submit your cancelation request here

Please note: we will be replying to you via e-mail, please look out for our response!

You will not be eligible for a refund if the training is due to take place within 48 hours of the course. Please see T&C's for full details.

We offer one free-of-charge reschedule per booking, provided you have given us a minimum of two business days’ notice. 

Please submit your reschedule request here.

Unfortunately, we are unable to replace a delegate by another person.

Any name changes will require a cancellation of course in accordance with our cancellation T&Cs after which a new booking will have to be made. 

To cancel a booking, please kindly submit your cancellation request here.

We want to provide you with the best possible training, but we can only do this if the course starts on time. To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’.  

Cut-off times for training courses are as follows: 

  • For training courses that begin at 9:30am, you will not be permitted to participate in the course after 10am.
  • For training courses that begin at 10am, you will not be permitted to participate in the course after 10:30am.
  • For training courses that begin at 12pm you will not be permitted to participate in the course after 12:30pm.

To give yourself the best possible chance of being on time, please plan your journey the day before, as late arrivals will not be rescheduled or refunded. per our T&Cs. Please click here should you wish to revisit our Terms & Conditions.

At the end of the training day, you will receive a digital certificate copy via email and also accessible to download from your account.

If, however, the certificate is not there by the next working day, please click here to contact us and we will be happy to help you.

Please allow up to three business days for any pre-purchased hardcopy certificates. 

Please note: If your training was booked through your agency/employer, you would need to get in touch with them directly to discuss your options of obtaining the certificate. 

Our e-learning courses are compatible with all devices including mobile phones, but we recommend using a computer or laptop, as a bigger screen. will make learning easier. 

Please make sure you have a strong internet connection throughout the course, to avoid unsaved progression. 

Please also allow yourself the allocated time for completing each module. The estimated time is shown at the beginning of each module.

You are able to access your e-learning modules via ‘My account’.

If you are having trouble logging in, please try using a lost password facility. A link to set up a password will come through to your e-mail (please check your spam box just in case!).

If you have purchased e-learning modules individually via our HSG e-learning site you would need to log in via this site by using this link

If you are having trouble logging in, please use the lost password facility to reset your password. 

Very occasionally we do have technical issues with e-learning but they are usually solved quickly. If you see any error messages please contact us straightaway and we will enable a fix at the earliest opportunity.

Our e-learning training courses require a stable internet connection.

Please check your internet connection and if the issue remains, we recommend opening the e-learning module on a different device or browser (preferably Google Chrome).  

For further support, please click here to contact us and we will be happy to help you.

Please click here to contact us for any changes to your account.

Yes, there are two options available.

You can purchase the course yourself via your 'My Account' and assign this to someone else by accessing 'Elearning Bookings' and clicking on 'Book Staff Now'. 

Alternatively, If you have the details of the person in question, you can purchase the training under their name and email address. This will set up an account for them and provide them with immediate access to the e-learning module(s).  

To access our E-learning site, please click here

Please contact us here, providing us with your details and booking reference number (HSG-XXXXX), and we will be happy to look into this for you. 

You can share/verify your certificate(s) with your Agency via the Healthcare Certificate Register.

Please click here to access your 'My Account', and go to 'Verify Certificates'. 

If you need any further assistance, click here to contact us and we will be happy to assist.

 

Yes, you can. Please submit your request here, providing us with your details and booking reference number (HSG-XXXXX), and we will get in touch with you. 

If your booking was booked through an agency, please contact the agency directly with any certificate-related queries. 

Please contact us here, providing us with your course name, course date, venue and the missing module(s), and we will be happy to look into this further.

Unfortunately we do not provide partial certificates. All training courses must be completed in full, to be certified.

 

 

We allow name changes if it is an addition or spelling correction to the currently listed name. 

If your last name has recently changed due to marriage, we require proof of name change (deed poll, marriage license, divorce certificate). 

Please contact us here, providing the above details, and we will be happy to help.

We do not accept cash payments. 

All bookings are made via our online booking system on the website. To book a place on one of our training courses, payment has to be made. 

Elearning Training FAQs

Our e-learning courses are compatible with all devices including mobile phones, but we recommend using a computer or laptop, as a bigger screen. will make learning easier. 

Please make sure you have a strong internet connection throughout the course, to avoid unsaved progression. 

Please also allow yourself the allocated time for completing each module. The estimated time is shown at the beginning of each module.

You are able to access your e-learning modules via ‘My account’.

If you are having trouble logging in, please try using a lost password facility. A link to set up a password will come through to your e-mail (please check your spam box just in case!).

If you have purchased e-learning modules individually via our HSG e-learning site you would need to log in via this site by using this link

If you are having trouble logging in, please use the lost password facility to reset your password. 

Very occasionally we do have technical issues with e-learning but they are usually solved quickly. If you see any error messages please contact us straightaway and we will enable a fix at the earliest opportunity.

Our e-learning training courses require a stable internet connection.

Please check your internet connection and if the issue remains, we recommend opening the e-learning module on a different device or browser (preferably Google Chrome).  

For further support, please click here to contact us and we will be happy to help you.

Yes, there are two options available.

You can purchase the course yourself via your 'My Account' and assign this to someone else by accessing 'Elearning Bookings' and clicking on 'Book Staff Now'. 

Alternatively, If you have the details of the person in question, you can purchase the training under their name and email address. This will set up an account for them and provide them with immediate access to the e-learning module(s).  

To access our E-learning site, please click here

Classroom Training FAQs

Most of our courses are refresher training courses, which requires prior experience.

Each course details the requirements needed to attend the course, please read this before booking onto a course.

If you have no prior experience and want to work within healthcare, please have a look at our Care Certificate training course. 

We advise you to bring a pen and a form of ID. The workbook is provided for you. 

Although there is no dress code, please wear whatever you feel comfortable in. 

If you are attending PMVA practical training, sports clothing and closed shoes (trainers) is advised. 

Refreshments (water, tea, and coffee) will be provided. 

We hope you’ll have a great training day! 

You can cancel your place with full refund if there are at least 2 working days left prior to your original training date.

Please see our cancelation terms

Please submit your cancelation request here

Please note: we will be replying to you via e-mail, please look out for our response!

You will not be eligible for a refund if the training is due to take place within 48 hours of the course. Please see T&C's for full details.

We offer one free-of-charge reschedule per booking, provided you have given us a minimum of two business days’ notice. 

Please submit your reschedule request here.

Unfortunately, we are unable to replace a delegate by another person.

Any name changes will require a cancellation of course in accordance with our cancellation T&Cs after which a new booking will have to be made. 

To cancel a booking, please kindly submit your cancellation request here.

We want to provide you with the best possible training, but we can only do this if the course starts on time. To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’.  

Cut-off times for training courses are as follows: 

  • For training courses that begin at 9:30am, you will not be permitted to participate in the course after 10am.
  • For training courses that begin at 10am, you will not be permitted to participate in the course after 10:30am.
  • For training courses that begin at 12pm you will not be permitted to participate in the course after 12:30pm.

To give yourself the best possible chance of being on time, please plan your journey the day before, as late arrivals will not be rescheduled or refunded. per our T&Cs. Please click here should you wish to revisit our Terms & Conditions.

At the end of the training day, you will receive a digital certificate copy via email and also accessible to download from your account.

If, however, the certificate is not there by the next working day, please click here to contact us and we will be happy to help you.

Please allow up to three business days for any pre-purchased hardcopy certificates. 

Please note: If your training was booked through your agency/employer, you would need to get in touch with them directly to discuss your options of obtaining the certificate. 

Please contact us here, providing us with your details and booking reference number (HSG-XXXXX), and we will be happy to look into this for you. 

You can share/verify your certificate(s) with your Agency via the Healthcare Certificate Register.

Please click here to access your 'My Account', and go to 'Verify Certificates'. 

If you need any further assistance, click here to contact us and we will be happy to assist.

 

Yes, you can. Please submit your request here, providing us with your details and booking reference number (HSG-XXXXX), and we will get in touch with you. 

If your booking was booked through an agency, please contact the agency directly with any certificate-related queries. 

Please contact us here, providing us with your course name, course date, venue and the missing module(s), and we will be happy to look into this further.

Unfortunately we do not provide partial certificates. All training courses must be completed in full, to be certified.

 

 

We allow name changes if it is an addition or spelling correction to the currently listed name. 

If your last name has recently changed due to marriage, we require proof of name change (deed poll, marriage license, divorce certificate). 

Please contact us here, providing the above details, and we will be happy to help.

We do not accept cash payments. 

All bookings are made via our online booking system on the website. To book a place on one of our training courses, payment has to be made. 

Account Issue FAQs

Please use the lost password facility here to set up a new password.

You will receive an automated e-mail with a 1-hr active link to set up a new password. 

If the e-mail hasn’t come through, this is probably for one of two reasons: 

 • The e-mail address, contains a spelling mistake 

 • The automated e-mail went into your spam box 

Please re-use the lost password facility or contact us if the link has timed out. 

Yes, of course you can. Please contact us with your details and the required name correction(s), and we will gladly help you further. 

If you have made one booking but payment appears twice, this could be due to a temporary ‘Authorization hold’ by the bank. 

If you have received two transaction IDs, a double booking may have happened for which you will receive a refund. 

If two payments still appear on your bank statement after a few days, please click here to submit your request so we can process a refund.

Please click here to contact us for any changes to your account.

Our most Popular FAQ

Most of our courses are refresher training courses, which requires prior experience.

Each course details the requirements needed to attend the course, please read this before booking onto a course.

If you have no prior experience and want to work within healthcare, please have a look at our Care Certificate training course. 

Please use the lost password facility here to set up a new password.

You will receive an automated e-mail with a 1-hr active link to set up a new password. 

If the e-mail hasn’t come through, this is probably for one of two reasons: 

 • The e-mail address, contains a spelling mistake 

 • The automated e-mail went into your spam box 

Please re-use the lost password facility or contact us if the link has timed out. 

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