Many of our courses are refresher training courses that require a minimum amount of experience. Please select your course carefully based on the requirements detailed in the descriptor of each training course

Please use the lost password facility here(Click here) to set up a new password

An automated e-mail will be sent to your mailbox – please look out for that e-mail, a link to set up a new password will be active for 10 minutes only. In case it has timed out by the time you have opened it, please try using the lost password facility again.

If the e-mail hasn’t come through, this is probably for one of two reasons:

• The e-mail address was entered with a spelling mistake

• Your reply e-mail went into your spam box

Please kindly check your spam folder, if the e-mail isn’t there, it’s probably because the e-mail address was entered incorrectly. Please try using the lost password facility again.

Yes of course. Please let us know your details and submit your name change request, we will be happy to help! Please submit your completed form (Click here)

If you receive 2 different transaction ID’s for your booking it is likely you have booked twice and therefore paid twice. In this case please submit the following form for us to process a refund of one of the bookings. (Click here)

If however the amount charged is appearing in your bank twice this might be due to an ‘Authorisation hold’ a two-step process banks use consisting of an authorization and a settlement with a time lag in between.

Please check your bank again in a few days – if two payments still show please submit the following form so we can process a refund (Click here)

You can cancel your place with full refund if there are at least 2 working days left prior to your original training date.

Please see our cancellation terms. (Click here)

Please submit your cancellation request here (Click here)

Please note: we will be replying to you via e-mail, please look out for our response!

You will not be eligible for a refund if the training is due to take place within 48 hours of the course. Please see T&C s for full details (Click here)

We can offer 1 reschedule per booking so long as there are at least 2 working days left prior to your original training date. Please submit your reschedule request here (Click here)

Unfortunately not. We are unable to swap an individual booking to another person

Workbooks are provided for you at each training course but you will need to take a pen with you.

There is no dress code but please wear whatever you feel comfortable in. Please consider your choice of clothing if you are to take part in any practical training.

Water, teas and coffees will be provided. Enjoy your training day!

We want to provide you with the best possible training, but we can only do this if the course starts on time. This means if you are late, you will not be allowed into the course for that day. We operate a strict shut-door policy, see below for cut off times: -

• For training courses that begin at 9:30am, you will not be permitted to participate in the courses after 10am.
• For training courses that begin at 10am, you will not be permitted to participate in the courses after 10:30am.
• For training courses that begin at 1pm you will not be permitted to participate in the course after 1pm as this is a compact training course.

To give yourself the best possible chance of being on time, please plan your journey the day before.

It is up to the discretion of the trainer but if anyone returns late from a break they might not be able to continue their training.

All this information is in our Terms and Conditions which you would have agreed to before making a booking. Please (Click here)should you wish to revisit our terms & conditions.

All digital certificates for classroom courses would be available to download from your account: (Click here)

If, however, the certificate is not there, please (Click here) to contact us and we will be happy to help you.

If at the time of the booking you select for a hard copy of your certificate to be posted to you, your certificate will be sent by Royal Mail on the following day of the training. Please allow up to 3 working days.

• When taking your e-learning course we recommend you use a computer or lap top in preference to a mobile phone. Our e-learning courses do work on a mobile phone but you may find that learning is much easier on a bigger screen.
• Please also ensure you have a strong internet connection to allow for a better training experience.
• Please also allow yourself the allocated time for completing each module. The estimated time is shown at the beginning of each module

If the e-mail hasn’t come through you can easily access all of your e-learning modules via ‘my account’ (Click here to login)

If you’re having trouble logging in, please try using a lost password facility. A link to set up a password will come through to your e-mail (please check your spam box just in case!)

Please use the lost password facility here (Click here) to set up a new password

An automated e-mail will be sent to your mailbox – please look out for that e-mail, a link to set up a new password will be active for 10 minutes only. In case it has timed out by the time you have opened it, please try using the lost password facility again.

If the e-mail hasn’t come through, this is probably for one of two reasons:

• The e-mail address was entered with a spelling mistake

• Your reply e-mail went into your spam box

Please kindly check your spam folder, if the e-mail isn’t there, it’s probably because the e-mail address was entered incorrectly. Please try using the lost password facility again.

Very occasionally we do have technical issues with e-learning but they are usually solved quickly. If you see any error messages please contact us straightaway (Click here) and we will enable a fix at the earliest opportunity.

If the module keeps loading, this would indicate internet connection problems. We would recommend you check your internet connection or please try accessing the module on another device, preferably not a phone.

If you believe there is a technical issue, please (Click here) to contact us for further support and we will be happy to help you

You need to have gone through each module and pass that module with a minimum 80% score before you can continue with the next module.

Please check the progress of your module to see if anything may have been missed.

If you believe theirs is a technical issue, please Click here to contact us for further support and we will be happy to help you

At the moment that facility is not available, but we might be able to set you up with a new account using your current details upon request. Please (Click here) to contact us and we will be happy to try and help you.

All digital certificates for classroom courses would be available to download from your account: (Click here)

If, however, the certificate is not there, please (Click here) to contact us and we will be happy to help you.

If at the time of the booking you select for a hard copy of your certificate to be posted to you, your certificate will be sent by Royal Mail on the following day of the training. Please allow up to 3 working days.

Many of our courses are refresher training courses that require a minimum amount of experience. Please select your course carefully based on the requirements detailed in the descriptor of each training course. If you make a mistake, please contact your agency

Please let your agency know and they can they can make the necessary changes

Please use the lost password facility here (Click here) to set up a new password

An automated e-mail will be sent to your mailbox – please look out for that e-mail, a link to set up a new password will be active for 10 minutes only. In case it has timed out by the time you have opened it, please try using the lost password facility again.

If the e-mail hasn’t come through, this is probably for one of two reasons:

• The e-mail address was entered with a spelling mistake

• Your reply e-mail went into your spam box

Please kindly check your spam folder, if the e-mail isn’t there, it’s probably because the e-mail address was entered incorrectly. Please try using the lost password facility again.

We can only assist with individual booking cancellation requests, when places are booked via our website.Please contact your agency to discuss your options regarding cancellation.

You might be able to reschedule your course but you’ll need to contact your agency to find out

Your agency might be able to swap an individual booking to another person, time permitting. Please contact them directly to find out

Workbooks are provided for you at each training course but you will need to take a pen with you. There is no dress code but please wear whatever you feel comfortable in. Please consider your choice of clothing if you are to take part in any practical training. Water, teas and coffees will be provided. Enjoy your training day!

All our training courses start at 9:30am (registration opens at 9am) and we allow an extra half an hour for later arrivals so everyone would have a better chance of joining the class. In order to be able to provide you with the best training and issue a certificate, we must ensure that you haven’t missed too much of a course content. For this reason, we have a very strict 10am shut door policy. It is up to the discretion of the trainer but if anyone returns late from a break, might not be able to continue their training. All this information is in our Terms and Conditions which you would have agreed to before making a booking. Please click here (link) should you wish to revisit our terms & conditions.

I’m sorry, we won’t be able to send the certificates to you for courses booked and completed via agency. Please contact your agency directly to discuss options of obtaining the certificate through them.

• When taking your e-learning course we recommend you use a computer or lap top in preference to mobile phone. Our e-learning courses do work on a mobile phone but you may find that learning is much easier on a bigger screen.

• Please also ensure you have a strong internet connection to allow for a better training experience.

• Please also allow yourself the allocated time for completing each module. The estimated time is shown at the beginning of each module

If the e-mail hasn’t come through you can easily access all of your e-learning modules via ‘my account’ (Click here to login)

If you’re having trouble logging in, please try using a lost password facility. A link to set up a password will come through to your e-mail (please check your spam box just in case!)

Please use the lost password facility here (Click here) to set up a new password

An automated e-mail will be sent to your mailbox – please look out for that e-mail, a link to set up a new password will be active for 10 minutes only. In case it has timed out by the time you have opened it, please try using the lost password facility again.

If the e-mail hasn’t come through, this is probably for one of two reasons:

• The e-mail address was entered with a spelling mistake

• Your reply e-mail went into your spam box

Please kindly check your spam folder, if the e-mail isn’t there, it’s probably because the e-mail address was entered incorrectly. Please try using the lost password facility again.

Very occasionally we do have technical issues with e-learning but they are usually solved quickly. If you see any error messages please contact us straightaway (Click here) and we will enable a fix at the earliest opportunity.

If the module keeps loading, this would indicate internet connection problems. We would recommend you check your internet connection or please try accessing the module on another device, preferably not a phone.

If you believe there is a technical issue, please (Click here) to contact us for further support and we will be happy to help you

You need to have gone through each module and pass that module with a minimum 80% score before you can continue with the next module.

Please check the progress of your module to see if anything may have been missed.

If you believe theirs is a technical issue, please Click here to contact us for further support and we will be happy to help you

Workbooks are provided for you at each training
course but you will need to take a pen
with you.
There is no dress code but please wear whatever
you feel comfortable in. Please consider
your choice of clothing if you are to take part
in any practical training.
Water, teas and coffees will be provided. Enjoy
your training day!

At the moment that facility is not available, but we might be able to set you up with a new account using your current details upon request. Please (Click here) to contact us and we will be happy to try and help you.