This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate
Who is this course for?
This course is aimed at all staff throughout the health and social care sector, in particular:-
New starters to the organisation
Existing staff as a refresher
Course Content
Communication Overview
Service Users Reactions
Communication Methods & Tools
Types of Communication
Communication Barriers & Blocks
Active Listening & Listening Skills
Confidentiality
Communication Models & Skills
Aggressive & Non-Aggressive Body Language
Course Objectives
Understand the importance of effective communication at work
Understand how to meet the communication and language needs, wishes and preferences of individuals
Understand how to promote effective communication
Understand the principles and practices relating to confidentiality
Use appropriate verbal and non-verbal communication
Support the use of appropriate communication aids/ technologies
This activity has been accredited by The CPD Standards office and equates to 0.5 hours of CPD.
How our Customers rate us:
4.8
(1085) Google Reviews
Liz Drew
2 weeks ago
Course was really well delivered and pitched at the right level for experienced participants. Louise made it interesting and relevant to us from all areas of health. It's one of the best courses I've attended for a long time.
Joann Davis
3 months ago
A really good and informative day
onyinye akilo
4 months ago
It was a fun and interactive session
Hortense marcele Ngangmo
4 months ago
Great, well organised, I love the activities
Abisola Ajiboye
4 months ago
A very comprehensive training
Babatunde Akinsuyi
4 months ago
Awesome, tutor was very good
Franca Osaghae
4 months ago
The tutoring was impactful,really learnt new things on training
Georgetta Coker
5 months ago
Very informative course leaders, thank you for the experience. I loved this training, very engaging and good vibes all round.