HSG Healthcare

0203 5513 886

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Standard 6 - Communication

£4.95 + VAT (incl. VAT: £5.94)

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Want to Book Multiple Candidates?
To book this training course for multiple candidates, please use our HSG E-learning website
Benefits of booking through HSG E-learning:
  • Enrollment for multiple candidates
  • Bulk buy discounts on orders
  • Flexible online access for all participants
  • Centralised portal to manage progress
  • Streamlined billing and administration
Vist HSG E-learning

This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate

Who is this course for?

This course is aimed at all staff throughout the health and social care sector, in particular:-

  • New starters to the organisation
  • Existing staff as a refresher

Course Content

  • Communication Overview
  • Service Users Reactions
  • Communication Methods & Tools
  • Types of Communication
  • Communication Barriers & Blocks
  • Active Listening & Listening Skills
  • Confidentiality
  • Communication Models & Skills
  • Aggressive & Non-Aggressive Body Language

Course Objectives

  • Understand the importance of effective communication at work
  • Understand how to meet the communication and language needs, wishes and preferences of individuals
  • Understand how to promote effective communication
  • Understand the principles and practices relating to confidentiality
  • Use appropriate verbal and non-verbal communication
  • Support the use of appropriate communication aids/ technologies
CPD
This activity has been accredited by The CPD Standards office and equates to 0.5 hours of CPD.

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