This course is aimed at anyone who is at risk of physical assault in the workplace. Such as: -

• Healthcare Professionals
• Lone Workers
• Teachers / School Staff

It will provide staff with the skills necessary to break away from a potentially aggressive situation, where de-escalation techniques have failed and physical assault may be imminent. Your certificate is valid for 1 year.

Due to the physical nature of this course we cannot accept any pregnant candidates on the course, post- natal learners should seek advice from their GP prior to attendance. All candidates must wear suitable clothing, e.g. tracksuit bottoms, trainers and t-shirt.

On completion of the course, delegates will be able to: -

• Identify types of common assault
• Understand what factors would escalate to physical aggression + assault
• Use verbal de-escalation techniques effectively
• Understand the importance of non-verbal communication
• Undertake a Dynamic Risk Assessment
• Demonstrate a Practice Observation + review breakaway disengagements
• Understand the importance of documenting + reporting all incidents

• Relevant legislation + legal frameworks
• Defining Reasonable Force
• Causes + build-up of an attack
• Warning + danger signs
• Challenging behaviour
• Trigger identification
• Situational awareness
• Defensive body positioning + personal space
• Verbal de-escalation + communication skills
• Actions to avoid being restrained or attacked
• Safely disengage from wrist grabs, body grabs, hair / clothing grabs + strangulation
• Avoid + defend kicks / punches
• Post incident actions
• Record keeping + de-briefing