All delegates who attend The Health & Safety Groups training courses (which are delivered in English) need to have sufficient knowledge and understanding of the English language in order to receive a certificate of attendance.
All delegates who attend The Health and Safety Groups healthcare training courses must have previous healthcare experience. No refunds will be provided for insufficient experience.
Non-Attendance and Late Attendance of Classroom Training
If your delegate does not attend their course, the agency will be charged for the place on the course the delegate missed. If the delegate’s place is rebooked, the agency must pay the fees for any new booking.
To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’ for our training courses and late arrivals will not be resheduled or refunded. Please ensure you plan your journey well in advance. Cut off times for training courses are as follows:
Cancellation/ Postponement Policies for Agencies
Agencies may cancel or amend any booking by 5 p.m. up to 2 business days prior to commencement of the training course with no additional charge. Bookings can only be rebooked or cancelled via the agency portal. For example:
In order to protect the welfare of the employees of The Health & Safety Group Limited, we have a zero tolerance approach to any forms of aggression or disruption in the classroom or at any of our training venues. Any delegates who disrupt the class or are rude or abusive to any employees will be asked to leave the training course and will not be refunded for such course.
Agencies will be invoiced monthly in arrears. Invoices will be raised on the first of every month. Without prejudice to any other right or remedy that we may have, if an agency fails to pay us on the due date in the invoice, the following will apply:
Agencies shall not during the Contract or at any time thereafter directly or indirectly canvass, solicit, endeavour to entice away, employ, engage or otherwise facilitate the employment or engagement of any person who is employed or engaged by the Health and Safety Group Limited (in particular but without limitation its trainers), for the purpose of providing goods or services of a kind or similar to those which are provided by the Health and Safety Group Limited, whether or not such person would be in breach of contract or any other obligation as a result. HSG reserves the right to remove or suspend access to its online resources and/or portal, or to refuse to provide Goods or Services to any agency who it has reasonable grounds to believe may have acted in breach of this clause at any time.
For our full terms and conditions, please click here