HSG Healthcare

0203 5513 886

Supplier to

CSTF NHS Conflict Resolution

£4.95 + VAT (incl. VAT: £5.94)

1 Qty
Want to Book Multiple Candidates?
To book this training course for multiple candidates, please use our HSG E-learning website
Benefits of booking through HSG E-learning:
  • Enrollment for multiple candidates
  • Bulk buy discounts on orders
  • Flexible online access for all participants
  • Centralised portal to manage progress
  • Streamlined billing and administration
Vist HSG E-learning

Within the healthcare sector there are occasions when staff may experience verbal and physical abuse from patients, visitors and other staff members. This course enables healthcare workers to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support available to them within their organisation. This course will give you the tools needed to deal with risks safely and effectively. Your certificate is valid for 3 years!

Duration

The Health and Safety Group would recommend approx. 2 hours to complete course

Course includes

  • Understanding of a conflict situation
  • Stages of conflict
  • Overview of NHS protect & its objectives
  • Why do people complain / How to receive complaints
  • Listening and Communication Skills (communication models)
  • Common indicators of confrontational behaviour and how to diffuse it
  • Strategies for removing yourself from aggressive situations
  • Breakaway Techniques
  • Difficulties people have with communicating and how to cope effectively
  • Lone Working

Who is this course for?

This course is aimed at all staff throughout the health and social care sector, in particular

  • Existing staff to update existing knowledge
  • New starters to the organisation
CPD
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.

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