Violence & Aggression Wales (CSTF) —The Health & Safety Group

Violence & Aggression Wales (CSTF)

E-learning Course

1 Hours (Approx.) Multiple Choice

4.8

(1140) Google Reviews

Wales faces significant risks, with over 3,000 assaults on emergency workers between 2023 and 2024, 18% of which involved healthcare staff.

Recognising early signs of confrontation and understanding current risks are essential to managing violence and aggression effectively. This course is designed for healthcare staff who may face verbal or physical abuse from patients, visitors, or colleagues, focusing on prevention. It covers legal responsibilities, causes and types of violence and aggression, and cultural and gender considerations.

Staff will also learn about organisational policies, support mechanisms, reporting procedures, de-escalation techniques, and how to safely disengage from physical assaults.

Course Content
Objectives

Course Content

Legislation overview
All-Wales Violence and Aggression Training Passport and Information Scheme
NHS Wales Protecting NHS staff from Violence and Aggression
Responsibilities, Policies and procedures
The Restraint Reduction Network Training Standards
Restraint Definition
Necessary Vs Proportionate
Assessing Reasonable Force
Triggers and Antecedents
Identifying Violent Behaviour
Prevention Techniques
The Assault Cyle
Lone Working
Challenging Behaviour
Types and Causes of Aggressive behaviour
Cultural Diversity
Values and Beliefs
Conscious and Unconscious Bias
Situational Awareness
Dealing with Workplace aggression
Communication Tools and Models
Joharis Window
Fight or Flight Response
Diversion Techniques
De-escalation
Legal Vs Ethical Issues
Dis-engagement Skills
Post Incident Procedures

Objectives

Define the terms ‘violence and aggression’
Demonstrate an awareness of the different types of violence and aggression
Define the concept of risk assessment
Demonstrate an awareness of the staff support mechanisms available within the organisation and how to access this service.
Discuss cultural and gender issues associated with the management of violence and aggression
State employer and employee responsibilities with regard to relevant health and safety legislation
Demonstrate an understanding of the organisation’s policies and procedures on the management of violence and aggression
Demonstrate an understanding of the importance of reporting incidents and be able to describe the process for reporting such incidents
Awareness of the environment and the risks it may present
Describe the factors which could influence and affect your personal safety and environment
Explain communication skills which can assist in de-escalating a violent/aggressive situation
Demonstrate an understanding of local reporting policies and procedures
Discuss legal and ethical issues associated with the management of violence and aggression
Demonstrate and practice the practical use of breakaway techniques specific to the needs of the staff group subject to risk assessment
Describe situations which may require additional assistance
Describe circumstances when personal/alarm systems should be used
Explain how clinical risk assessment can help to reduce risk of assault

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What You Will Learn

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