4.8 (1444) Google Reviews Idah Banda 2 months ago The Training was well structured and very interactive. Mahima Maheshwari 2 months ago It was good and knowledgeable, an instructor Michael was kind and he gave briefly information and practice regarding all of the topics that we have covered. MARIAM IBRAHIM 2 months ago It was a very interactive class , everybody was engaged in both the practical and the theory part , I was fully involved in the training and I loved every bit of it .I will recommend health & safety course to anyone who desire career advancement . XPSILVER 2 months ago It was a phenomenal class. Nathan, the instructor, was outstanding, perfectly blending fun with knowledge. The session was impactful, with no dull moments at all. I wasn’t quite sure what to expect, but I’m really glad I was there. As for the venue, I believe they can do better with both signage and direction. Some people were at the hotel lobby way before the time of the class because the hotel receptionist told them to wait there, and that someone will come get them. 15 minutes into the class no one came and receptionist wasn't even helpful. Alice Mugo 3 months ago The session was well organised, informative, and very engaging. John Madden was an excellent trainer—knowledgeable, approachable, and clear in his explanations, which made the practical elements easy to understand and follow. The training environment was welcoming, and the course content was relevant and useful for my professional development. I would definitely recommend this training to anyone looking to complete their CSTF mandatory requirements. Suny Che 3 months ago Training was very important for my job role and the trainer was excellent angel okereafor 3 months ago It was a well interactive session where everyone participated fully I enjoyed the class Thanks a lot Kajokoto Loice 3 months ago Fantastic teaching from the tutor.Good place.welcome good.all was good.i was happy.thank you. Load more

This Restaurant Hospitality Training course is designed to equip front-of-house staff with the essential skills for delivering outstanding customer service. Participants will learn to create a welcoming environment through positive interactions and effective service, applicable not just in restaurants but also in bars, cafes, and coffee shops.

The course covers key hospitality skills, including maintaining a professional appearance, managing guest orders, and understanding food and drink menus. It also emphasises compliance with relevant laws to enhance the dining experience and ensure excellent customer service.

Who is this course for?

This course is ideal for front-of-house staff in restaurants, bars, cafes, and coffee shops who want to enhance their customer service skills. It’s designed for anyone looking to create a welcoming atmosphere, manage guest interactions smoothly, and ensure compliance with hospitality standards.

Content

• The Importance of Good Customer Service
• How to Provide Good Customer Service
• Techniques for greeting, seating, and taking orders from customers.
• Serving Food & Handling Customer Complaints
• Types of Food and Drinks
• Upselling & Licensing Laws
• Introduction to Front-of-House Function
• Restaurant Manager Responsibilities
• Customer Service Excellence
• Dealing with Complaints
• Health and Safety Laws
• Common Restaurant Terminology
• Correct Etiquette

Objectives

• Recognise the importance of good hospitality service and develop the skills necessary to deliver it effectively
• Create a positive impression through professional appearance, body language, and attitude while maintaining a clean and hygienic environment
• Serve guests efficiently from arrival to departure, fulfilling orders with care and addressing complaints appropriately
• Have comprehensive knowledge of food and drink menus, enabling informed recommendations and effective upselling
• Understand and comply with legal requirements in the restaurant industry, including food safety regulations and sanitation practices
• Gain foundational knowledge of hospitality principles and dining etiquette, including service styles and table settings
• Collaborate effectively as a team, recognising diverse customer backgrounds and providing inclusive service
• Learn the basics of restaurant operations, including inventory management and order processing, and develop strategies for managing difficult situations